Viagogo Portugal
Viagogo Portugal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo Portugal has 2.1 star rating from 4 reviews and consumers are mostly dissatisfied; Viagogo Portugal reviews cite high price levels, website and product variety as positives but recurring issues about delivery of goods and claims of fraud.
Key Takeaways for Future Customers
- Confirm delivery timing before travel and keep proof of purchase.
- Prepare for limited customer service and slow refunds.
- Check billing and fees carefully to avoid overcharge surprises.
Negative Feedback / Risk Areas
- Frequent reports of not receiving tickets and wrong tickets.
- Complaints about refunds, billing errors, and hard-to-reach customer service.
- Multiple reviewers describe the service as fraudulent.
Positive Feedback
Reviewers note ease of use buying tickets and a diverse website offering, despite price concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo Portugal has 2.1 star rating from 4 reviews and consumers are mostly dissatisfied; Viagogo Portugal reviews cite high price levels, website and product variety as positives but recurring issues about delivery of goods and claims of fraud.
Key Takeaways for Future Customers
- Confirm delivery timing before travel and keep proof of purchase.
- Prepare for limited customer service and slow refunds.
- Check billing and fees carefully to avoid overcharge surprises.
Negative Feedback / Risk Areas
- Frequent reports of not receiving tickets and wrong tickets.
- Complaints about refunds, billing errors, and hard-to-reach customer service.
- Multiple reviewers describe the service as fraudulent.
Positive Feedback
Reviewers note ease of use buying tickets and a diverse website offering, despite price concerns.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lisbon, Lisbon
Issue with Ticket Purchase and Access
- - The customer cannot access BTS tickets bought as a guest.
- - If unresolved, the customer requests a refund and can provide proof of purchase.
Good afternoon,
I am writing to request assistance regarding an issue I encountered on your website. I recently made a purchase of BTS tickets, with a total value of up to 600.
During the purchase process, I entered my email address, but the order was completed in guest mode.
As of today, I am unable to access my tickets or any information related to the purchase.
I kindly request that you send me the tickets or provide clarification on how I can access them.
If necessary, I can provide proof of purchase or payment confirmation.
If it is not possible to resolve this issue, I would like to request a refund. Otherwise, I may have to proceed with a formal fraud complaint.
I look forward to your prompt response.
Best regards,
Catarina Miranda
Please send any information to this email address: catarinamiranda737@***.com.
User's recommendation: catarinamiranda737@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong tickets
- - Wrong tickets; I was charged.
- - Site error claimed; I was not charged, but no solution emails.
- - Police complaint filed; pursuing legal charges.
Wrong tickets and still got charged. Customer care Kevin has told me I was not being charged due to a site error.
The next day I got charged and the situation was not sorted. No emails with solutions. Very bad company.
I wouldn't recommend. Now I have made a police complaint and will advance with legal charges.
Preferred solution: Full refund
Tickets
Seit 29 Minuten ist meine geschätzte Wartezeit 126 Minuten, obwohl nur 2 Leute vor mir sind. Das ist peinlich.
Preferred solution: Deliver product or service ordered
Not received tickets - show is today.
I didn't receive the ticket. I don't know if I have it or not. I received no email, no notification on my number, nothing.
Preferred solution: To know if it did get through because I put my card number and password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicketkauf Bestellnummer 52399****
- - Eight tickets for Gernot Kulis were charged 54 EUR each.
- - Refund of 157.60 EUR total to IBAN AT85 3418 **** 0181 ****.
Sehr geehrte Damen und Herren!
Ich habe am 8. Oktober 2023 bei Ihnen für die Veranstaltung "Gernot Kulis - Best of 20 Jahre Ö3-Callboy für
Mittwoch, 08 November 2023 8 Karten (Bestellnummer 52399****) zum Preis von à 54,-- gekauft.
Es erfolgte heute die Zustellung der Karten. Auf den Karten ist ein Preis von je 34,30 angegeben. Sie haben mir die Karten offensichtlich zu einem weit überhöhten Preis verrechnet.
Ich beantrage daher die Rücküberweisung des überhöhten Kaufpreises in Höhe von je 19,70, das sind in Summe 157,60 auf mein Konto
IBAN AT85 3418 **** 0181 ****, BIC RZOOAT2L180. Sollten Sie meiner Aufforderung zur Rücküberweisung nicht nachkommen, sehe ich mich gezwungen diese Angelegenheit meinem Rechtsanwalt zu übergeben.
Franz Ortner
Schaumberg 3
4074 Stroheim
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerU r having trouble refunding me
- - Three tickets purchased; one from a week ago wasn't received and returned, refund requested; two more bought today need tracking for today's event.
I bought three ticket one ticket i bought 1-weeks ago and i didn't receive the ticket because the order was sent back to the sender and now I want refund for that order also today i bought two more tickets i want to track the order because the event is today and i still not have the tickets for that match I'm so much angry with their service
Preferred solution: Full refund
Cascais, Lisbon
Tickets
- - Customer paid for Lionel Richie tickets to Portugal and has not received them yet or been told when they will arrive.
Hi,
I payed tickets and have not received them yet.
I have not received my tickets to the show of Lionel Richie in Portugal which is on Friday or Saturday yet. Is it normal?
When am I going to receive them??? That aint correct!!!
Thanks
Cascais, Lisbon
I payed and have not received the tickets!!!!!
I have payed tickets to the show and have not received them!!! I dont understand. The show of Lionel Richie is on Friday and so far, nothing!
Cascais, Lisbon
I bought tickets to go see Lionel Richie in Portugal and have not received them yet, why???
I bought tickets to go see Lionel Richie show in Portugal and I have not received them yet, why??? I keep trying to contact them with no success.
Everything is a lie
- - Seller won't honor a ticket I purchased.
- - Exchanging it for worse seats is requested.
- - If paid, the ticket should be mine.
So, after I book my ticket plane and hotel (from Portugal) you tell me that the seller the ticket Ive purchased dont want to sell it anymore??? How is that even possible???
And you want me to exchange my ticket buy a bunch of rubbish seats???
If I am exchanging it is for some with the same view as the one Ive bought
Doesnt make any sense!!! If the ticket is payed, it should be mine!!
- Are a fraud service
- No receiving what i ordered
Preferred solution: Price reduction
User's recommendation: No recommendation at all
Ingressos não correspondem ao solicitado e pago por um valor superior
- - Comprei 3 bilhetes para bancada.
- - Paguei 164,15€ pelo total.
- - Recebi 3 bilhetes para plateia em pé, 30€ cada; é fraude e vou denunciar.
No dia 04 de abril de 2022 comprei 3 bilhetes para o espetáculo dos YUNGBLUD, a realizar no Campo Pequeno, LISBOA, no dia 30 de abril de 2022. Foi efetuado o pagamento de 164,15 que seriam o valor correspondente a 3 bilhetes para a bancada com lugares sentados.
Hoje dia 07 de abril 2022, via correio expresso, recebi 3 bilhetes para plateia em pé, com valor de 30 euros cada.
Eu queria lugares na bancada, com lugares sentados e paguei o valor que foi solicitado. Ao enviarem bilhetes diferentes tinham que o justificar ou devolver o valor que foi pago a mais.
Revejo nestes procedimentos um comportamento fraudulento que vou denunciar pelas mais diversas formas. Estou indignada!
- Fraude
- Ingressos superfaturados
Preferred solution: Deliver product or service ordered
User's recommendation: Não comprem bilhetes através desta plataforma porque é fraudulenta
Preis
- - I paid triple for my Ambros concert tickets.
- - One time only; it's crazy what the market allows.
- - You may not care, but they wanted feedback.
Ich bin auch einer von vielen vertrauensvollen Kunden, die ihre Seriosität nicht anzweifelten und bezahlte für meine Ambros Konzertkarten das dreifache!!
Einmal und nie wieder- einfach irre, was der Markt zulässt.
Wird Ihnen egal sein, aber sie wollten eine Rückmeldung.
Andrea Ohersthaller
Preferred solution: Price reduction
Vienna, Vienna
Assistance
Difficult to find telephone assistance
After searching in viagogo for assistance
Not straightforward
Delivery address options not clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t get a tickets, but already paid
- - Ordered 2 Ektor tickets for Prague on 20.8.2021; paid 3,674.11 CZK on 26.7.2021; no confirmation email or visible order; phone contact unavailable.
Company fixed the issue and I have been provided with apology. After a week, I finaly get my tickets. Untill now I did not get any message, but now I have them..
Hello,
I ordered a 2 tikets for koncert Ektor in Prague on 20.8.2021.
PRAHA 7-BUBENEČ, ČESKÁ REPUBLIKA
SRP 20 PÁ 2021 19:00 A-park Ledárny Bráník.
I send you a money: VG Ektor Tix, -3 674,11 CZK. It was done on 26.7.2021.
But I did not get a email confirmation, on your website on my account I do not see my order and I do not have tickets.
Please, can you help me?
I cannot contact you on the phone. There is automatic answer, that you are bussy and info, that I have to contact you on your website, what is imposible.
Please, what Inshould do now?
Thank you for a help.
Best regards
Juraj Ferenc
ferenc@***.cz
004207****7253
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerLooking to get refund on cancelled concert
Concert in Vienna cancelled vip package! I haven‘t got the regund yet!! Ticket master confirmed that the money was sent back to you!!!
- Never do business again
- Cancelled concert
- Losing money
Preferred solution: Full refund
Lisbon, Lisbon
Compra de bilhetes no site Vigogo
- - 2 tickets Mar 14, 2018 at Altice Arena Lisbon for André Rieu via Viagogo.
- - Paid 244.39€; includes service 4.95€, reservation 51.76€, VAT 11.90€; unit price 40€.
Sou portuguesa e espero não ter caído num logro total de burla.
A questão é esta:
Comprei 2 bilhetes para o dia 14 de Março de 2018, para a sala de espectáculos Altice Arena, em Lisboa, para o espectáculo de André Rieu, ao preço de 88,00 € cada, através do site Viagogo.
Paguei por eles o total 244, 39 €, incluindo taxas de serviço, - 4,95 €; taxa de reserva 51,76 € e de IVA 11,90 €. Nos bilhetes enviados consta o preço unitário de 40,00 €. Verifiquei entretanto que os lugares estão errados. Consta nos bilhetes a indicação de balcão 2 sector 9 (II) fila C,. Indicaram também os números das cadeiras, o número 20 e o número 22 e não foi isso o que escolhi.
Eu escolhi o balcão 2, sector 7 fila C, e no site não indicavam o número das cadeiras...
Pretendo saber a que se devem estes erros, que de imediato me deixa preocupada.
Pretendo urgente rectificação.
Brands Related to Viagogo Portugal
StubHub
“I am so very disappointed in Stub Hub and its customer service. Stub Hub has a 100% guarantee of getting...“
Viagogo
“Dear viagogo.com, I am writing to you to both complain and request data you hold about me related to...“
Viagogo UK
“It was a completely mess. They told me that they have already sent meet my tickets, but then they admit...“
Viagogo South Africa
“My bank card was illegally used to purchase 4 tickets from Vaigogo. I have requested refund but no one...“
Companies Similar to Viagogo Portugal
See Tickets UK
“Still haven't received a refund or been contacted by anyone. Event has been cancelled and u would like...“
MEGAseats
“When things go wrong there is no help. Unfortunately I purchased tickets for an event in Las Vegas and...“
Etix
“I keep getting errors trying to buy tickets to a rodeo. Says, 'Don't worry, we did not charge your...“
Computicket
“I bought pizza sunday ticket on the 29th of November but still they haven't send me an email ticket I...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.